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Privacy Policy (Canada)

Effective Date: January 1, 2025

West Media (“we,” “our,” or “us”) is committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • First name

  • Email address

  • Phone number

  • Appointment and inquiry details

  • Information shared through forms or AI-powered chat tools

We may also collect limited technical information such as IP address, browser type, and device information for security and analytics purposes.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Scheduling and managing consultation appointments

  • Responding to inquiries and providing requested services

  • Communicating with you about your request

  • Improving our website, services, and user experience

  • Maintaining security and preventing misuse

We do not sell or trade your personal information.

3. Consent

By providing your personal information through our website, forms, or chat tools, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

4. AI & Automation

West Media may use AI-powered tools (such as chat assistants and automated scheduling) to improve efficiency and response times. These tools process only the information you choose to provide and are used solely to support communication and appointment booking.

5. Disclosure of Information

Your personal information may be shared only:

  • Internally within West Media

  • With trusted third-party service providers (such as email, scheduling, or analytics platforms) strictly for operational purposes

All service providers are required to safeguard your information and use it only for authorized purposes.

6. Data Storage & Security

Personal information may be stored electronically using secure systems. We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or loss. While we take security seriously, no method of transmission over the Internet is completely secure.

7. Access, Correction, and Retention

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information, subject to legal requirements

Personal information is retained only as long as necessary to fulfill its intended purpose or to comply with legal obligations.

To make a request, contact us at info@mywestmedia.com.

8. Cookies & Analytics

Our website may use cookies or similar technologies to analyze traffic and improve functionality. You may adjust your browser settings to refuse cookies or notify you when cookies are used.

9. Third-Party Websites

Our website may contain links to third-party websites. West Media is not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

West Media
📧 info@mywestmedia.com

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